Success Guarantee

Amino Labs, Inc., is a pioneer in making learning and doing biotechnology accessible and affordable. Amino Labs is so confident in its products that we back Engineer-it Kits and DNA Playground Starter Packs with the Success Guarantee. This means that we guarantee you will be successful in completing the Engineer-it Kit Genetic Engineering exercise when used with a DNA Playground - even if you didn’t get there the first time.

In order to qualify for the Success Guarantee, you must have completed Virtual Bioengineer. This is an excellent tool that simulates the Engineer-it Kit experience and helps you practice before doing the real thing! 

If, at the end of your Engineer-it Kit experiment, you were not successful in achieving growth of engineered cells, we will ship you another Engineer-it Kit — FREE! All you have to do is contact us at info@amino.bio and provide us with the following information:

Subject: Success Guarantee
Body Text: 
  • Your name
  • Your order number
  • A photograph of your four LB agar plates (NS, S(-), S(+), S(E) [you may need to do the experiment to know what this means!]
  • A 100-500 word description of what you think might have gone wrong.
Use our TroubleShooting Guide to help you through the process and to help you diagnose what might have gone wrong.

 

Having any issues with the Troubleshooter? Can you tell us how to improve it? Email us